• Mystery Shopping your Customer Experience

  • Jigsaw joins forces with Proinsight, the UK’s market research leader. 


    We’re thrilled to share some fantastic news with our mystery shopping community – we have officially partnered with the renowned clothing brand, Jigsaw!


    At Proinsight, we’ve always been dedicated to enhancing customer experiences and bringing a touch of adventure to shopping. Our new collaboration with Jigsaw takes this commitment to a whole new level. We believe that every shopping trip should be a delightful exploration, and Jigsaw shares our vision wholeheartedly.

    What Does This Partnership Mean?


    This partnership means that we’ll be working closely with Jigsaw to elevate the shopping experience they provide to their valued customers. As mystery shoppers, we’ll step into the shoes of a regular shopper and provide invaluable insights on various aspects – from store ambience and customer service to product displays and overall shopping journey.

    Here’s what Vicki Baker, Head of Retail had to say about the new partnership;

    “Jigsaw is renowned for bringing elevated design to the high street. We want to ensure, instore we continue to provide an elevated level of service to all our customers in Jigsaw – this is what sets us apart on the high street. We want to continue to inspire, excite and make our customers feel amazing. By providing our teams with this service tool to train, coach and learn with their teams and working in partnership with ProInsight. This will allow us flexibility to layer on additional arms to our service and see how this is landing in our stores will mean we always offer the level of service that sets us apart.”

    Why is mystery shopping essential for fashion brands?

    In the fiercely competitive world of clothing retail, staying ahead of the curve is paramount. One secret weapon that many successful fashion businesses have in their arsenal is mystery shopping. This undercover evaluation method is not just a trend; it’s a strategic approach to thriving in the fashion industry. It provides a unique opportunity to fine-tune your operations, stay competitive, and deliver exceptional customer experiences. By embracing mystery shopping, you’re not just selling clothes; you’re creating memorable shopping journeys that keep your customers coming back for more.

    Together with Jigsaw, we are committed to delivering even more insightful and actionable data to our clients, helping them elevate customer experiences and drive excellence in their businesses.

    Stay tuned as we dive into this exciting partnership with Jigsaw! Together, we’re set to make shopping an adventure filled with style, quality, and exceptional service.

    Find out how Proinsight can help your business, click here to request a quote.