• Mystery Shopping your Customer Experience

  • We are thrilled to announce our new partnership with UBX, a revolutionary boxing-focused workout gym that is reshaping the fitness industry. UBX was founded with a single goal in mind: to give everyone the opportunity to train like a boxer. Their success lies in rethinking traditional boxing and group training, offering a unique blend of boxing and strength training in an ultra-flexible format. With no rigid class schedules or bookings, UBX makes fitness more accessible, fun, and engaging for all. Their core values of flexibility, inclusivity, and fun have made them a go-to destination for fitness enthusiasts.

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    Co-founded by four-time world champion boxer Danny Green and fitness tech entrepreneur Tim West in Australia, UBX has rapidly expanded, now boasting over 90 boutique gyms across Australia, New Zealand, and Singapore. The company is poised to continue its global growth with new locations opening in the United Kingdom and United States in 2024.

     

    new partnership with UBX

    At the heart of every successful community-driven business is exceptional customer service. With this in mind, we are excited to announce our new mystery shopping and mapping program in partnership with UBX. Mystery shopping and customer journey mapping is a powerful tool for enhancing customer experience (CX), particularly in the fitness industry, where daily interactions with members are crucial. Whether you’re looking to increase membership sales, improve retention, or gather positive reviews, a tailored mystery shopping program can help you identify both strengths and areas for improvement.

     

    The Proinsight team had the privilege of experiencing UBX firsthand in late 2024, and we are thrilled to begin this exciting journey alongside them. Our team is eager to consult closely with UBX, focusing on fostering long-term growth, continuous business improvement, and most importantly, enhancing customer satisfaction at every touchpoint. This partnership aligns perfectly with our mission to support brands in delivering exceptional service and creating lasting value for their customers.

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    We’re also excited to welcome another fitness powerhouse into our portfolio of leisure and fitness brands. As more organisations in this industry strive to ensure their customer experience is nothing short of top-tier, we are proud to be a trusted partner in helping them achieve their CX goals. Together with UBX, we look forward to making a meaningful impact and driving success through innovative solutions and a shared commitment to excellence.

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