• Mystery Shopping your Customer Experience

  • Complete Your Profile:

    Your first order of business is to log into your mystery shopping platform and fill out your profile fully. This step is crucial because it helps us match you with suitable assignments. Don’t forget to include your bank details – after all, we want to reward you for your hard work!

    If you are unsure on how to do this, simply click here, to view our Proinsight Academy article on shopper pay.

    Apply for Some Shops:

    Once your profile is up to date, it’s time to browse through the available shops in your portal. From retail stores to high-end boutiques, there’s a wide range of assignments waiting for you. Apply for a variety of shops that catch your eye, and don’t hesitate to leave a comment with your application. Personalising your application and adding comments to show you understand the brief increase your chances of snagging the assignment.

    Remember, competition can be stiff, especially with our extensive network of shoppers across the UK. So, don’t be disheartened if you don’t get assigned to all your preferred shops. Keep applying and refining your approach – success will follow!

    Stay in Touch:

    Communication is key in the world of mystery shopping. Once you’ve applied for your desired shops, don’t disappear into the shadows! We’re here to chat and support you every step of the way. You’ll be assigned a dedicated manager for your location who’s ready to assist you.

    While you’re at it, why not check out our amazing team, here?

    Whether you have questions about your upcoming assignments or simply want to say hello, don’t hesitate to reach out. Give us a call, drop us a message, or shoot us an email – whatever works best for you. Our team is here to ensure your mystery shopping experience is smooth sailing.

    STARS Grading Explained: 

    You are scored for each mystery shop that you complete by our careful team of quality controllers! You are scored on 5 elements of your work out of 3 metrics.

    Each of the 5 STARS elements is made up of 20% of your total grade for every survey you submit. Your total grade will then be determined by an average of all surveys completed using this scoring system.

    You. an read more about STARS on our Academy by clicking here.

    Get Social!

    Make sure that you are following us on socials and in our Facebook group to stay up to date and pick up the best shops!