• Mystery Shopping your Customer Experience

  • Flip Out partner with Proinsight to deliver mystery shopping

    Flip Out is the UK’s leading trampoline and adventure park; known for being the innovator and leader within the industry, their 27 arena’s can host between 100-350 people per hour.

    With a focus on delivering a fun family experience, Flip Out are always evolving their offering and customer journey. Proinsight are proud to partner with Flip Out to deliver a monthly mystery shopping programme which captures consumer insights on the customer experience.

    National Operations Manager, Jon Thomas, explained the importance to measuring the CX in all Flip Out arenas: ‘At Flip Out, our guests are always at the heart of everything we do, every decision we make and every metric we measure. Having  a robust mystery shop programme is therefore essential for us. It helps us to ensure we are adhering to our core business philosophy’s & belief from top to bottom and ultimately provides us with the data we need to create unforgettable experiences, one guest at a time’