• Mystery Shopping your Customer Experience

  • FaceGym partner with Proinsight for a 2nd year

    At Proinsight, we love mystery shopping the most when it involves a workout. We even go as far as exercising our faces since we had the joy of working with FaceGym – the only facial fitness experience of its kind in the UK.

    Our certified mystery shoppers are delivering insights starting with the booking process right through to the studio experience, enabling FaceGym to ensure all trainers are providing the best experiences for their clients.

    Lauren-Faye Millingham, Director of People told us how mystery shopping has helped them improve their customer journey: ‘Since working with Proinsight, we have gained invaluable knowledge into what our customers experience when coming to see us. You have complete control over what is asked and the Proinsight team are always very helpful and flexible in adapting and enhancing the mystery shop experience – We’ve found the shops so insightful; we have recently increased the frequency from per quarter to every month!’

    You can even have a go yourself! Click here to view FaceGym’s online classes

    If you would like more information about our mystery shopping services, please leave your details below and a member of our team will be in touch: