• Mystery Shopping your Customer Experience

  • At Proinsight, we are thrilled to continue our prestigious partnership with UK Active, a leading organisation in the fitness and physical activity sector. This exciting collaboration has allowed us to play a significant role in the UK Active Awards, the most celebrated recognition of excellence in the fitness industry. As a mystery shopping provider dedicated to ensuring top-notch service quality in fitness facilities, we are delighted to be the official judging partner for these awards. Join us as we celebrate this remarkable journey and congratulate the winners who have excelled in delivering outstanding fitness experiences.

    Recognizing Excellence in the Fitness Industry

    The UK Active Awards have long been a symbol of excellence in the fitness and physical activity sector. The awards honour organisations and individuals who have gone above and beyond to create exceptional fitness environments and experiences for their members. These awards are a testament to the dedication, hard work, and innovation that drive the industry forward.

    Our Role as the Official Judging Partner

    Proinsight is honoured to be the official judging partner for the UK Active Awards. Our expertise in conducting mystery shops for fitness facilities positions us as the perfect choice to assess and evaluate the performance of nominees. We take pride in our rigorous evaluation process, which covers key aspects of customer service, facility cleanliness, equipment maintenance, and overall member satisfaction.

    The Magic of Mystery Shopping

    Mystery shopping is a powerful tool in the fitness industry that provides valuable insights into the member experience. By conducting discreet and impartial assessments, we help fitness facilities identify areas for improvement and celebrate their strengths. Our dedicated team of mystery shoppers ensures that every aspect of the fitness facility is thoroughly examined, offering a comprehensive overview of the member journey.

    Celebrating the Winners

    As the official judging partner for the UK Active Awards, we would like to extend our warmest congratulations to this year’s winners. Your commitment to excellence and dedication to delivering outstanding fitness experiences have not gone unnoticed. We are proud to have played a part in recognising your achievements.

    The Impact of Quality Service

    Quality service in the fitness industry is about more than just aesthetics and modern equipment. It’s about creating an environment that motivates and supports individuals on their fitness journeys. The UK Active Awards celebrate the facilities and individuals who understand this and consistently go the extra mile.