• Mystery Shopping your Customer Experience

  • Celebrating 1 Year at Proinsight 

    By Antonio Buhagiar

    Yesterday marked the end of my first year at Proinsight, and what a year it has been! I have undertaken three different roles during my time here and have learned so much from each one of them along the way. Rather than letting this milestone pass, I wanted to take some time to reflect on what has been an awesome year.

    Learning the ropes as Programme Coordinator

    After graduating from university and starting my first full-time role I didn’t quite know what to expect! However, it quickly became apparent that I had found a company that would be able to help me grow and develop. Naturally, there was a lot to learn; getting to grips with all the different clients we work with and understanding their mystery shopping programmes as well as beginning to build relationships with our Mystery Shoppers was challenging, but with the support of the team I quickly began to find my feet and became more comfortable within the role. What stood out to me the most after my first few months was how much I enjoyed my work – not only was the team vibe fun and exciting, but every day was a new challenge and an opportunity to learn.

    Promotion to Project Manager

    After 8 months as a Programme Coordinator, I started a new role as Project Manager. The transition into this role was natural for me and I was eager to take more of an active role in helping develop the team. Sharing my experience and skills with new members of the team by leading call coaching sessions was exciting as I was able to have a direct impact on improving how we communicate with our Mystery Shoppers – a vital part of our roles in the operations team. I also became more involved and responsible for delivering specific client projects as well as helping grow and improve the quality of our shopper community. The responsibilities I gained in my role as Project Manager showed me that I was valued at Proinsight and demonstrated to me that I was able to keep growing within the company.

    A new chapter as Operations Manager

    A year after joining Proinsight, I am now delighted to be taking on the role of Operations Manager. I am looking forward to leading and supporting the operations team to ensure that all our mystery shopping programmes run smoothly and will continue to work closely with our Mystery Shoppers to help build upon our already amazing community. As ever, I am eager to continue learning and ready for any challenges that myself and the operations team may face.

    Looking back on my journey over the past year reminds me how much I love working at Proinsight; the culture is next to none, and the people are all brilliantly talented. I really couldn’t ask for a better business to be part of. Thank you so much to everyone that I have had the pleasure of working with throughout my time here; from the in-office team, our Quality Control team, and our amazing shoppers. All of you have made my journey thus far thoroughly enjoyable and I look forward to seeing what the future holds!