• Mystery Shopping your Customer Experience

  • In the ever-evolving landscape of retail, one phenomenon stands out as a seismic shift in consumer behaviour – Black Friday. Traditionally, the day following Thanksgiving in the United States has marked the beginning of the holiday shopping season, with retailers enticing consumers with irresistible deals and discounts.

    As a leader in market research, we delve into the trends that are shaping Black Friday, backed by insightful statistics that illuminate the changing dynamics of this retail extravaganza.

    The Evolution of Black Friday

    Gone are the days of predawn queues and stampedes through store aisles. The digital era has ushered in a new era for Black Friday, with online sales playing a pivotal role. In 2022, according to Adobe Analytics, Black Friday online sales were 2.3% higher than the previous year, with electronics, smart home equipment, toys and exercise equipment providing the biggest boost. This shift underscores the importance of an omnichannel approach for retailers, as consumers seamlessly transition between physical and digital shopping experiences.

    Mobile Commerce Takes Center Stage

    The prevalence of smartphones has empowered consumers to shop at their fingertips, and Black Friday is no exception. Mobile commerce, or m-commerce, has seen remarkable growth, with a 2022 survey revealing that 48% of online sales and 78% of web traffic came from smartphones. Retailers looking to capitalise on this trend must prioritise mobile-friendly platforms and leverage targeted marketing strategies to capture the attention of on-the-go shoppers.

    Rise of Sustainable Shopping

    In recent years, there has been a noticeable shift in consumer consciousness towards sustainability. Black Friday is no longer solely about grabbing the best deal; it’s also about making mindful choices. According to data from Retail Dive, 40% of shoppers are open to paying extra for eco-conscious products during the holiday shopping season. Consumers are expressing a preference for eco-friendly and ethically sourced products during their Black Friday shopping. This statistic emphasises the need for retailers to align with sustainability practices and communicate their commitment to socially responsible initiatives.

    The Influence of Social Media

    Social media platforms have become powerful tools for shaping consumer opinions and influencing purchasing decisions. Data from Salesforce around 2022’s Black Friday, finds that social media influenced nearly 10% of black Friday referrals, and this had increased by 20% since the year before. Black Friday shoppers rely on social media channels for product recommendations and information. Retailers must recognise the influence of social media in the consumer journey and craft engaging campaigns to connect with their audience effectively.

    Black Friday is no longer a one-size-fits-all retail event. It is a dynamic, multifaceted phenomenon that requires a nuanced approach. By leveraging the power of online sales, embracing mobile commerce, championing sustainability, and harnessing the influence of social media, retailers can position themselves at the forefront of this retail revolution.

    As Black Friday approaches, we invite businesses to look into our comprehensive market research offerings. Equip yourself with the insights needed to not only survive but thrive in the evolving landscape of consumer behaviour. Together, we shape your future in retail.

    Stay ahead with Proinsight Research – Where Insights Drive Success.