Secret Shopper UK

Would you like an outstanding secret shopper service in the UK? Welcome to Proinsight. We are a dedicated company that can provide you with an excellent way to understand how your business is perceived by its customers. We take time at the outset to understand your unique customer journey, building a bespoke programme that is designed to drive your customer experience strategy. If you are interested and require some more information, please feel free to contact a member of our exceptional customer service team.


A secret shopper in the UK will take you straight to the front line customer experience, allowing you to deliver improved service levels, which results in an increase in customer loyalty, as well as better staff engagement. Each mystery shop is tailored to measure your internal process and service standards, with the results and comments being uploaded onto the reporting platform that feeds straight into a bespoke client dashboard. We are customer experience fanatics and we believe that all consumers have a right to incredible service – so you know we are the company you need to go to.


Here at Proinsight, our system is excellent and automates the first stage of intervention by generating an immediate action plan for your organisation. This action plan we put together is then sent across to your management team, which will allow your business to start addressing priority issues as well as tracking your progress. Your employees can then be made aware of what is important in service delivery and improving customer retention.


Our team are incredibly devoted to all the work they do and have a wealth of experience in the industry. Their main aim is to provide you with a commercial focus proven to increase profit along with an independent and objective view with real-time feedback. We also take our customer satisfaction reputation incredibly seriously – which is why we always try to ensure our clients are completely happy working with our secret shoppers in the UK.


If you are interested in working with secret shoppers in the UK, please feel free to visit the Proinsight website. To have a conversation with our excellent team, give us a call on 0845 468 0430. All we need is 15-minutes of your time so we can help to understand your exact needs and requirements. Alternatively, fill in the contact form on our website and someone will get back to you as soon as possible.