Secret Shopper Specialists

Are you interested in working with a team of secret shopper specialists? If the answer is yes, please make sure you visit the Proinsight website. We are an established company, initially incorporated back in 2014, that proudly offers the UK’s leading physical activity and leisure providers with mystery shopping, auditing and research programmes. We are customer experience fanatics that believe that all consumers have a right to incredible service – so you know we are the company you need to contact today.


Working with secret shopper specialists can be very beneficial for your business, as it can help measure your internal process and service standards, providing you with a better understanding of how your business is perceived by its customers. Each visit is scheduled and the mystery shop results and comments are uploaded onto the reporting platform that feeds straight into a bespoke client dashboard.


Our secret shopper specialists can carry out a wide array of different services, including intensive research. Market research is often needed to ensure that your company’s product and/or service, is what your potential customers really want and not what you think they want. In today’s consumer-led world, it is incredibly important to understand your customers inside out – having a deeper understanding of what they are expecting when doing business with you. This service will help you develop your understanding of your organisation’s stakeholders and drive strategic decisions for business growth.


Our experienced researchers can do face to face results gathering on, awareness surveys, customer satisfaction surveys as well as exit surveys. Your data can be collected either on or offline and uploaded at a later date, while then being held on a central platform for ease of analysis and reporting. Once the data has been collected, we can provide a comprehensive summary report either in soft or hard copy or both – as well as presenting our findings to your management team if you so wish.


Do you want to work with our exceptional secret shopper specialists? The Proinsight website is the place you need to be. However, if you would like to have a chat with a member of our team – give us a call on 0845 468 0430. All we need is 15-minutes of your time so we can help to understand your exact needs and requirements. Alternatively, fill in the contact form on our website and someone will get back to you as soon as possible.