Retail Secret Shopper

Have you been looking for the best retail secret shopper? Then Proinsight could be the company you’ve been looking for. As an incredibly experienced company, we are able to work closely alongside a number of different businesses to help them improve their customer’s experience. We take the time to really get to know your unique customer journey, making it possible for us to design a programme to meet your needs. 


Founded back in 2008, we started as a small leisure consulting company, however as 2013 approached, we made the decision to spin the mystery shopping and research into becoming a standalone business. We now deliver mystery shopping, auditing and research programmes for a variety of the UK’s leading physical activity and leisure providers. Our dedicated action plan is the ideal solution to improving service levels, increase customer loyalty, get better staff engagement and even increase your profit allowance. With the help of our retail secret shopper, we can ensure that your team offer the very best customer service. 


Once our retail secret shopper has completed their visit and obtained enough information to create a review, we will take their comments to piece together a unique plan of action using our Proinsight Action Planning™ tool, which has been designed to make an instant and effective impact to the prioritised action. Our incredible system is here to help you every step of the way, every detail is available on the Action Plan Dashboard so you can keep up to date with the progress and the issues the team have begun to address. 


Over the last few years, our retail secret shopper services have become much more requested, thanks to the incredible positive impact on both the staff at the store and the consumers who visit the shop. Every member of our team is passionate and dedicated to making sure that your employees offer every customer the high-quality level of care, attention and service they deserve. Any member of our team is always happy to help you and we will always provide you with honest and accurate information to guide you through the process.


If you would like to find out more about our retail secret shopper services, then why not give us a call? You can reach us on 0845 468 0430, where a member of our customer service team is always available to answer any questions and offer you as much advice as you need. Alternatively, if you would prefer to write to us, you can send us an email to, just be sure to include your contact information and we will get back to you as soon as we can.