Nationwide Mystery Shopping

Are you looking to source a second-to-none nationwide mystery shopping service? Welcome to Proinsight. We are an established company, situated in the heart of the UK, that proudly provides some of the highest quality services in the industry. Ever since we were founded back in 2014, we have been striving to provide business owners with an insight into their unique customer journey. If you would like any more information regarding the work we carry out, please do not hesitate to get in contact with a member of our exceptional customer service team.


In an increasingly competitive market, more organisations want an insight into how customers perceive their brand and our nationwide mystery shopping service is a powerful research tool that provides businesses with insights straight from the front line customer experience. It makes employees aware of what is important in service delivery, improving customer retention and perfectly complimenting market research and customer survey initiatives. You will be receiving intelligent insights into the business which in turn leads to, improved service levels, increased customer loyalty, better staff engagement and a bigger market share with more profit.


Our consistent approach with our nationwide mystery shopping service also allows brands to equally compare the level of performance across a variety of stores and locations. It will identify key areas for improving the customer experience, a proactive response mechanism to potentially resolve small problems before they become significant issues. This service will help you develop your understanding of your organisation’s stakeholders and drive strategic decisions for business growth.


Here at Proinsight, not only is the work we carry out first-class, but our customer service is also a highly appreciated aspect of our business. We focus our attention heavily on customer advocacy, where we aim to leave every client 100% satisfied by delivering only honest and reliable information, ensuring that all clients are familiarised with our work. We are customer experience fanatics that believe that all consumers have a right to incredible service – so you know we are the company you need to contact today.


If you are interested in our nationwide mystery shopping service, the Proinsight website is the place you need to be. On the other hand, if you are looking to have a conversation with a member of our team, you can telephone us on 0845 468 0430. All we need is 15-minutes of your time so we can help to understand your exact needs and requirements. Alternatively, you can complete the contact form on our website and someone will get back to you as soon as possible.