Mystery Shopping UK

Do you want the very best mystery shopping service in the UK? You need to make sure you visit the Proinsight website. Incorporated back in 2014, we are a committed company that is here to help improve your business through intelligent insight. Each mystery shop is tailored to measure your internal process and service standards, providing you with a better understanding of how your business is perceived by its customers. If you would like a better understanding of the services we offer, please feel free to contact a member of our outstanding team today.


Mystery shopping in the UK is an excellent way for businesses to see whether agreed and planned goals are being supported and achieved in reality. This service is also an excellent way to identify inconsistencies and contradictions within the business, especially because employees who have worked at a company for a long time can almost become ‘blind’ to the processes of the business. Therefore, the establishment may look completely different from a new customer’s perspective. It is the perfect way to make employees aware of what is important in service delivery, improving customer retention and perfectly complements market research and customer survey initiatives.


Each of the mystery shopping visits in the UK is scheduled by our specialist team. The results and comments are then uploaded onto our reporting platform, which feeds straight into a bespoke client dashboard. This system automates the first stage of intervention by generating an immediate action plan for your organisation, allowing your management team to start fixing things straight away and address any priority issues.


Here at Proinsight, we are customer experience fanatics and we believe that all consumers have a right to incredible service. Our reliability and customer support reputation is second to none, which we hold great pride in sustaining with each of the clients we work with. We also take our client’s happiness very seriously – which is why we always ensure our customers are completely happy with their experience working with our mystery shopping team in the UK.


If you would like some further information regarding the mystery shopping services in the UK we offer, the Proinsight website is the place you need to be. However, if you would like to have a chat with a member of our team – give us a call on 0845 468 0430. All we need is 15-minutes of your time so we can help to understand your exact needs and requirements. Alternatively, fill in the contact form on our website and someone will get back to you as soon as possible.