Mystery Shopping Specialists

Welcome to Proinsight, we are proud to be a dedicated company made up of mystery shopping specialists, who are on hand to help your business significantly improve their customer experiences. We are lucky to enough to have a range of incredible techniques along with intelligent insight to help us, help you. To find out more about our services, why not head over to our website? 


Here at Proinsight, our mystery shopping specialists are trained to experience and measure any customer service process, by acting as potential customers/actual customers and report back on their experiences in a detailed and objective way. Our specialists will visit places such as coffee shops, leisure centres, restaurants and stores to carefully observe the service, cleanliness of the store and displays and whether or not they acknowledged by the members of staff. 


The purpose of mystery shopping is to define areas with the potential to improve by giving feedback on how the company has been perceived from a customers perspective. Companies that have previously worked with our mystery shopping specialists have rapidly improved and increased their sales, the number of satisfied customers, employees and gain a larger profit. It’s the little things that bring together the shopping experience for the majority of customers, which is why we work closely alongside our clients to create a bespoke plan which has been specifically designed to help fix any issues that have been brought to our attention.


We are incredibly proud to have obtained such a high success rate for all of our clients, our mystery shopping specialists have helped a variety of companies improve on a wide range of aspects. Our entire team has dedicated so much time and effort to ensure that we provide the very best services along with incredible value for money, we want all our clients to be completely satisfied with the outcome of our services, so you can rely on us to provide you with all the honest and accurate information you could possibly need. 


If you’re interested in talking to one of our mystery shopping specialists, then please don’t hesitate to get in touch with us today. You can call us on 0845 468 0430, where we are on had to answer any questions you may have regarding the services we offer. Alternatively, you can send us an email to, just be sure to include your contact information so we can get back to you as soon as we can.