Want to find out exactly what’s going on at the front line of your business? Look no further. Here at ProInsight, we specialise in finding secret shoppers for retailers. Our shoppers will pose as consumers and test your service levels by simulating your customer’s experiences. Our shoppers will give you a valuable insight into the customer experience of your business. By making your staff aware of the process, it will motivate them to provide a consistently high standard of customer service to all your clients.
We’ve found that our customers tend to see improvements in service levels, customer loyalty and staff engagement after using our services. Our trained mystery shoppers will go unnoticed by your staff, and they’ll upload their results and comments onto the reporting platform that feeds into your bespoke client dashboard. This means there’s no waiting around for feedback, so you can take action as soon as possible.
Before we send our shoppers in, we’ll take the time to discuss your unique customer journey and design a bespoke programme to improve your customers’ experience.
To find out more information and take advantage of our free trial, please look through our website.
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