Do you want to find out what it’s like on the frontline of your retail outlets and need to find mystery shoppers? When you require accurate and impartial data on your staff and service, our team here at ProInsight will be able to help. We will be able to track down mystery shoppers for use in your particular store, who will then endeavour to offer a constructive and honest review.
We act around four main areas to ensure that a retailer is working how you wish, or easily highlight areas for improvement. Email, telephone and face-to-face enquiries can be used by our mystery shoppers depending on what you require as well as video technology.
For example, do you own a shop that requires age-related entry? Why not see if the protocol is being followed by allowing us to hire the right people to test this out. At a betting shop, we could hire clean-shaven men to go into the shop and see if your staff question them for ID.
These mystery shops are then tracked on our Action Planning application, which details all staff and their relative scores. This can then be used to contrast before and after alterations are made to improve the way the store is run.
To find out more, or book a free trial of our software then get in contact via our online contact form. Alternatively, you can call us on 0845 468 0430.
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