• Mystery Shopping your Customer Experience

  • Elliotts is one of the oldest family running businesses in the UK and has been open to the trade and the public since 1982. Operating 13 Elliotts builders merchant branches and 4 Elliotts Living Spaces kitchen and bathroom showrooms across Hampshire and Dorset.


    Proinsight are proud to be partnered with Elliott’s to deliver a mystery shopping programme that captures in depth insights into their customer experience from start to finish, as well as having focused attention around their BMS scoring to see how it differs from delivery to interaction.


    Here’s what Carl has to say about working with us so far…


    ‘We have been working with Pro-insight for 7 months now and have been really impressed with the level of detail that their shoppers provide. Our account manager, Jess is always contactable and constantly seeking new ways to help us improve the insight that we get. They have also opened up new ways of testing our service proposition, for example, measuring the service we offer from the point of order right up to and including how our delivery drivers carry out the delivery and the interaction they have at the customer’s site. Proinsight made our transition easy and delivered on their commitments from our first interaction.’