• Mystery Shopping your Customer Experience

  • Ah, the holiday season—a time for twinkling lights, festive carols, and the exhilarating challenge of mystery shopping in the midst of Christmas chaos. Fear not, brave mystery shopper, for we’ve unwrapped a few tips to help you navigate the hustle and bustle of the Christmas period.

    1. Check Festive Open Hours

    Before you don your invisible cloak and embark on your undercover mission, be sure to check store opening times. Nothing ruins the element of surprise like arriving at a closed store. Santa may work all night, but unfortunately, not every retail elf follows suit. A quick online check can save you from a merry mishap and ensure your mission is a ho-ho-ho hit.

    2. Combine Mystery Shopping with Gift Hunting

    Why limit yourself to one festive to do? Use this opportunity to check off items from your own Christmas list. Who said you can’t spread holiday cheer while completing your assignments? It’s the ultimate win-win, and your loved ones (& bank account) will thank you

    3. Plan Ahead for a Seamless Shopping Trip

    In the spirit of good planning, map out your route, schedule your visits, and schedule in those mystery shops.But, even the best-laid plans can encounter a hiccup or two. Have a contingency plan in place for unexpected events, like a store unexpectedly closing for a holiday party or a sudden influx of shoppers causing unforeseen delays. A prepared mystery shopper is a successful mystery shopper.

    4. Check It Twice: Keep Tabs on Receipts and Notes

    Santa knows the importance of checking his list twice, and so should you. Collect and safeguard your receipts, and if you have a few assignments to do at once, jot down notes to help you write 5 STAR(S) reports when you get home! Take note of product displays, customer service interactions, and any unexpected surprises! Perhaps snapping a few pics on your phone might jog your memory later.

    5. Reach Out to Our Team

    Even the most seasoned secret shoppers need a little support now and then. If you find yourself in the midst of a tinsel tangle, don’t hesitate to reach out to our dedicated team. They’re here to untangle the mysteries, answer your queries, and provide guidance when the tinsel gets tough.

    As you begin your mystery shopping escapades this holiday season, remember: you’re not just a shopper; you’re a festive detective spreading joy and providing invaluable insights to businesses all over the UK. May your shopping bags be full, your receipts be organised, and your reports be merry and bright.


    Happy shopping, and may your holidays be filled with mystery and delight!