• Mystery Shopping your Customer Experience

  • Heavenly Desserts is not just a dessert shop; it’s an experience, a slice of paradise tucked away in the heart of cities across the UK.

    Known for its heavenly desserts and impeccable service, it has garnered a loyal following of sweet-toothed connoisseurs who keep coming back for more.

    At Proinsight, we take pride in helping businesses like Heavenly Desserts enhance their customer experience. This partnership is a recipe for success!

    Our team of expert mystery shoppers are in for a treat when taking a visit to Heavenly Desserts, to produce successes and opportunities for improvement! 

    “Since joining Heavenly Desserts late last year, Proinsight has been a valuable tool that has allowed me to guide and coach our franchisees, who vary in their experience within the hospitality industry.

    Their work has proven to be an invaluable asset as we strive to deliver exceptional experiences not only to our restaurant guests but also to those who use our delivery partners.   

    Proinsight’s ability to adapt alongside us and the industry in an ever-changing climate, as well as respond to shifts in guest needs, enables us to stay ahead of our competitors.”  

    -Ian Joesbury, Area Manager  

    Here’s a taste of what our mystery shoppers will be looking for: 


    1. Taste Sensation: Is every dessert as heavenly as it sounds? Our shoppers will dive into a variety of treats to ensure the flavours live up to the name.
    2. Service Excellence: Exceptional service is a cornerstone of Heavenly Desserts. We’ll assess how well the staff caters to every customer’s needs.
    3. Ambiance and Presentation: The overall dining experience matters just as much as the desserts themselves. Our shoppers will evaluate the ambience and presentation to ensure it’s a feast for all senses.
    4. Cleanliness and Hygiene: We’ll ensure that Heavenly Desserts maintains the highest standards of cleanliness and hygiene.
    5. Staff Knowledge: Our shoppers will test the staff’s knowledge about the dessert offerings and ingredient details.

    “Heavenly Desserts x Proinsight, a match truly made in heaven. Proinsight have been very reliable in ensuring each of our restaurants has regular, detailed guest experience reports that highlight both the opportunities and the great work being done daily by our teams.  

    The guest experience is at the very heart of what we do and our continued relationship allows us to ensure we execute excellent service and operations consistently. PI are valued partners as we continue our vision to spark joy in every guest, across the globe”  

    -Wesley Williams, Area manager  

     Stay tuned for updates and insights that will elevate Heavenly Desserts to new heights. And if you’re eager to enhance your own customer experience, reach out to us today to see how we can help sweeten your success.