Waterside Hotel and Leisure Club is voted as one of the most comfortable and convenient in Greater Manchester. It has a selection of 45 newly refurbished bedrooms – ranging from twin to family size, restaurant, coffee shop, bar and leisure club. With recent upgrades in the gym area and the opening of new Spa Area early next year, the Hotel management constantly look for ways to improve their service.
With this in mind, ProInsight was appointed to provide a series of Mystery Shops to assess these services from the guests’ point of view. The programme aims to deliver insights over the course of twelve months.