Leading mystery shopper and customer insight provider ProInsight has been awarded a contract to deliver mystery shopping services for Oxygen Freejumping, the UK’s number one trampoline park group.
ProInsight will deliver a programme of mystery shopping across Oxygen’s current five sites over the next two years. The investment into its customer insight comes as Oxygen Freejumping seeks to grow its position in the rapidly expanding trampoline market.
Oxygen Freejumping is the country’s leading trampoline park group with sites across the UK with over 30,000 square feet of space and 11 metres of air to explore. In addition to trampolining, Oxygen’s trampoline parks offer a variety of fitness activities including Airborne Fitness classes, trampoline coaching, Kids Parties and Foucan Freerunning Academies.
David Hopkins, Managing director of Proinsight said;
“At the start of what we are sure will be a busy summer holiday season, it is really exciting for us to be involved with one of the newest and the most innovative brand in the rapidly growing trampoline park sector.
It’s great to know that alongside ensuring that safety is a priority, the Oxygen team also want to ensure that its customers have the best experience. Through our market leading mystery shopping platform we can help support the Company to deliver high standards of customer care ensuring that customers return time and time again.”
David Stalker, CEO of Oxygen Freejumping, commented: “We are proud to be the UK’s leading trampoline park operator and we want to ensure we’re providing our customers with the best experience possible. Our parks are great fun for people of all ages and abilities, and we are constantly looking to improve our activities and services. Ensuring our customers enjoy their experience is key to all freejumpers wanting to jump again, stay active and progress their trampolining skills. From start to finish, we strive to make sure all our visitors have an unforgettable time with friends and family, and leave with a smile.”
ProInsight are very excited about the partnership.