ProInsight to mystery shop at Festival Place

Festival Place in Basingstoke is one of Hampshire’s premier retail and leisure destinations, enjoying an annual footfall of over 22.4 million. One of the UK’s top 20 shopping centres, Festival Place is home to over 170 retail and catering brands.

A place that is memorably friendly – rich in excitement and new fashion with great, comfortable areas to relax and socialise. A place that surprises and makes people want to come back. Ultimately, a place where anyone can get a sprinkle of fabulous on their day.

As part of strategy brand development for Festival Place and in addition to existing internal mystery shops assessing Festival Place team, a programme of retail mystery shops is being introduced in order to encourage promoting the brand values and delivering the best shopping experience possible.

ProInsight, the leading mystery shopping and consumer insight company was appointed to deliver the mystery visits to the shop retailers in two phases, starting in April 2018 and continuing in November 2018. Visit reports will assess retailers on the “normal” criteria but also layer in visual merchandising, store standards and customer service to include add-ons offered, product knowledge and centre knowledge.