ProInsight to Mystery Shop for Derbyshire Dales District Council

Derbyshire Dales Leisure Services manage four leisure centres in the estate; Arc Leisure Matlock,  Ashbourne Leisure Centre, Bakewell Swimming Pool and Wirksworth Leisure Centre. Their aim is to provide a broad range of opportunities for people living and working in the Derbyshire Dales to become more active, improve health and wellbeing, and improve quality of life. This goal is being achieved by:

  • Increasing participation in sport and physical activity for everyone – creating safer, stronger and healthier communities
  • Developing a sports club and group network – providing quality and accessible sport and physical activity
  • Developing and sustaining a quality, enthusiastic workforce
  • Developing and managing existing and new or improved facilities


After the successful pilot wave of Mystery Shops during last summer, Derbyshire Dales Leisure Services awarded ProInsight to provide a full programme of visits to four leisure centres.