At Proinsight, we are delighted to announce that we have established a new contract with Active Luton. Active Luton is a sports and leisure trust that operates a variety of sports and leisure facilities in Luton, and also takes an active role in developing sport and improving the health and well-being of residents within the local community.
Starting from March, Proinsight will be providing mystery sales visits across three of Active Luton’s key sites – Inspire: Luton Sports Village, Lea Manor Recreation Centre and Lewsey Sports Park. The aim of these visits will be to help the centres raise and maintain the standard of their membership sales delivery, which is of course a service integral to the success of sports and leisure facilities. We hope that Active Luton will benefit from the insights our shopping programme offers, and further hope that they will use these insights to implement positive and long-lasting changes in their delivery of customer service.