ProInsight agree partnership with Indian Ocean

Indian Ocean is a privately owned British company, founded in 1990 with a passion for innovation and a philosophy to offer the ultimate collection of luxury outdoor furniture. With a dynamic team of over 30 talented people passionate about the products and service, Indian Ocean continues to break design boundaries in the use of many different fine materials including Stainless Steel, Aluminium, All Weather Weave, Glass, HPL, Rope and Teak. The range of design extends from outdoor furniture to Outdoor Kitchens and Outdoor Lighting, Electric Shades and all the luxuries required for modern outdoor living.

Indian Ocean collections are on display at HARRODS as well as the two London stores; Balham & Hampstead.

The management of Indian Ocean have appointed ProInsight to provide a programme of mystery shops to measure the quality of customer experience at two of their locations – Balham and Hampstead. The aim of this project is to look at the sales process through the eyes of their customers.