Doing a mystery shop
Mystery shopping is used by lots of companies to test their service levels so they can understand what their customers are experiencing every day.
So, Proinsight offers a service where we recruit and train members of the general public to go into places such as coffee shops, leisure centres, restaurants, and carefully observe the service experienced by them during the visit. This can include noting the display, if the staff member smiled and said good morning, was there a special offer and so on.
Then you, the mystery shopper record all your observations and experiences on a specially created form online. The form is then checked by us and then sent to the client to let them know how good, or how bad, their business is doing in terms of service experience.
Training & Feedback
We have a short assessment quiz for you to complete when you register with us and then each assignment has instruction notes attached. Our team of Programme Coordinators will also assist you, especially with your first shop. All our shoppers get feedback on each shop they complete and top grading means you get the pick of the top jobs.
Earn while you shop
There are many benefits to becoming a mystery shopper. The assignments can be interesting and fun as well as earning some money in your spare time. Although we need shops done by a certain date, you can fill the form in at any time of the night or day after you have completed the visit, as the online platform is available 24 hours a day. So mystery shopping can fit in with your busy lifestyle.
The great things about joining the Proinsight mystery shopping team:
- Earn money
- Assignments can fit in with busy lifestyles
- Great training notes and instructions for every assignment
- 24 hour online platform to enter your reports
- Mobile app to help you make notes on the move
- Support from our Programme Coordinators
Before you can become a Mystery Shopper, you will need to take a short assessment.
Being a Mystery Shopper is an essential part of improving standards for leisure facilities. Your experiences and feedback can help make significant improvements to service standards. This is why we need to ensure that only the most responsible and capable Mystery Shoppers are selected for the process.
We ask our Mystery Shoppers to be completely independent giving critical and honest feedback within every section of all visits, as the information given will be passed on to leisure facilities to aid improvement.
If you commit to completing work with ProInsight, we expect you to write up your experiences as soon as possible, ensure that all details are correct and be clear and concise in your responses.
Good luck with your assessment and registration.
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