Doing a mystery shop

Mystery shopping is used by lots of companies to test their service levels so they can understand what their customers are experiencing every day. 

So, Proinsight offers a service where we recruit and train members of the general public to go into places such as coffee shops, leisure centres, restaurants, and carefully observe the service experienced by them during the visit.  This can include noting the display, if the staff member smiled and said good morning, was there a special offer and so on.  

Then you, the mystery shopper record all your observations and experiences on a specially created form online.  The form is then checked by us and then sent to the client to let them know how good, or how bad, their business is doing in terms of service experience.

Training & Feedback

We have a short assessment quiz for you to complete when you register with us and then each assignment has instruction notes attached.  Our team of Programme Coordinators will also assist you, especially with your first shop.  All our shoppers get feedback on each shop they complete and top grading means you get the pick of the top jobs.

 

 

 

Earn while you shop

There are many benefits to becoming a mystery shopper.  The assignments can be interesting and fun as well as earning some money in your spare time.  Although we need shops done by a certain date, you can fill the form in at any time of the night or day after you have completed the visit, as the online platform is available 24 hours a day. So mystery shopping can fit in with your busy lifestyle.

The great things about joining the Proinsight mystery shopping team:

  • Earn money
  • Assignments can fit in with busy lifestyles
  • Great training notes and instructions for every assignment
  • 24 hour online platform to enter your reports
  • Mobile app to help you make notes on the move
  • Support from our Programme Coordinators

PROINSIGHT MOBI-AUDIT 2

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ProInsight

Our clients only want the best mystery shoppers in the business to provide their reports. For this reason, before you can become a Mystery Shopper with Proinsight, you will need to pass a short assessment to become certified.

Good luck with your assessment and registration.

Please enter your name and email address below to get started.

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This is our Operations Directors favourite customer service film clip. To test your observation skills, please watch it and answer the following questions.



Of the following, which would you say was of the highest importance to the customer?

  • A good price
  • Product presentation
  • Speed of service

Would you say that the salesperson built good rapport with the customer?

  • Yes
  • No

How long was it before the customer was served?

  • 5 minutes
  • 2 minutes
  • Less than a minute

What colour bags are other customer carrying, from a well known department store?

  • Yellow
  • Orange
  • Blue

Which well known luxury goods brand was advertised within the store?

  • Cartier
  • Prada
  • Burberry

How much did the necklace cost?

  • £275
  • £270
  • £170

Which spice was added to the bag?

  • Cardamom
  • Cinnamon
  • Cumin

Would you say that the suggestion of a Christmas box well received by the customer?

  • Yes
  • No

Was blue ribbon available for gift wrapping?

  • Yes
  • No

Would you say that the customers expectations were met, in terms of speed of service?

  • Yes
  • No

How would you describe the gift wrapping service?

  • Excessive
  • About right
  • Could offer more
Task 2 - Defining exceptional Service

You can apply for assignments that Mystery Shop food.

Which of these summaries do you consider show exceptional service?

1. Speed of service was good. The restaurant was clean and well organised. The quality of food was good and the temperature of the soup was as it should have been. I felt that we were not rushed and the service was personal to us.

  • Yes
  • No

2. The quality of the food was good and the pie was outstanding, as was the juice that I ordered. The portion size was satisfactory. The staff were smiley, pleasant and friendly. The wait time was not too long.

  • Yes
  • No

3. It was cold and raining hard as we went into the restaurant. A member of staff held the door open for us and immediately took our wet coats. He also offered us a seat close to the radiator. He came back with the menu almost immediately and offered us a free hot drink to warm us up. Service was very quick. The food was of a very high standard, fresh and cooked to perfection. Waiting staff showed very good knowledge and genuine enthusiasm for the food.

  • Yes
  • No

4. The food was fresh and tasty, the seasoning was just right and the portion size was good.

  • Yes
  • No

5. The food we were served was good. The dish I had tasted very nice and the presentation was very attractive. My partner's dish also tasted nice. The wait staff looked like they were enjoying serving in a nice environment.

  • Yes
  • No
Task 3- Summing Up Experiences

You can apply for assignments that Mystery Shop drinks.

Which of these comments from Mystery Shoppers give enough detail?

1. The most positive thing was the attitude of the person working in the kiosk. He was very friendly and very well organised. Food choice was a little limited but it wasn't too difficult to find something I liked. To help me choose, I was recommended a muffin to go with my coffee. This was very fresh. Great service, really good coffee (and a great cake)!

  • Yes
  • No

2. I was not satisfied with my experience. This was my first time visiting one of their kiosks and ordering food and drink. I would not visit one of these again as I felt that the food, drink and service was not good enough.

  • Yes
  • No

3. The only thing that I felt was lacking during my visit was friendly customer service. My order was taken quickly and my hot drink was prepared efficiently, but the member of staff could have done more to make the experience pleasant. For example, eye contact, friendly conversation and a farewell. I was, however, pleased with the product itself and the presentation of the establishment.

  • Yes
  • No

4. I was pleased with the service I received. My hot drink was delicious and so was the cake I had. I was dealt with nicely and I would I buy from there again.

  • Yes
  • No
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