Have a look through our services to see what we can do for you.
Find out what is happening at your front line. Mystery shopping is a great way to understand how your business is perceived by its customers. Each mystery shop is tailored to measure your internal process and service standards.
Save management time and cost. SmartAudit will revolutionise how you manage your company’s internal audits. Data is collated on a central platform, formatted and made report ready at the press of a button.
Our research programmes will help you develop your understanding of your organisation’s stakeholders and drive strategic decisions for business growth.
We are customer experience fanatics and we believe that all consumers have a right to incredible service.
We take time at the outset to understand your unique customer journey. Then we work together to build a programme that is designed to drive your customer experience strategy. Data flows into your online platform allowing your managers to get instant visibility on what is happening on the front line. This means they can spend less time on reporting and more time creating fans.
Our insight programmes offer clients:
- A commercial focus proven to increase profit
- An independent and objective view with real time feedback
- Benchmarking against your competitors
- Smart business tools
- Consumer led research programmes
MEET THE TEAM
Meet the people who will make things happen for you.
Having held senior manager positions at both David Lloyd and GLL, David founded Proinsight and is the business’ Managing Director. David is obsessed with customer experience, having built over 100 customer experience programmes for our clients. When he’s not working he can be found on a badminton court or hacking his way round a golf course.
Having held various leadership positions across the leisure sector, more recently as a General Manager, Oliver runs ProInsight’s day to day operations. A keen sportsman, Liverpool fan and current office bake–off champion (organised by Oliver), Oliver is a bit of a night owl and foodie, currently boasting a modest 4.7 Uber rating.
Pawel is Proinsight’s resident sales guru. Having moved to the UK from Poland a year ago, Pawel has joined the Proinsight team to actively seek new clients and nurture existing relationships. In his free time he likes to travel and update his blog and he also enjoys spending his free time exploring the hustle and bustle of the busy streets of East London.
Chloe joined us as an Account Manager in August 2017. Prior to Proinsight, Chloe had worked as National Sales Manager for Parkwood Leisure and has vast experience in the leisure industry. She will be responsible for looking after many of our clients and helping them get the most out of their mystery shopping programmes.
Dawn-Anne has spent the last 18 years working in the Health and Leisure sector in consultancy and business development roles. Working on the ground in Scotland, Dawn-Anne is here to help customers use and understand their mystery shopping programmes to continually improve their customer service.
Having worked as a mystery shopper for over 10 years, Karen joined Proinsight first as a Programme Co-ordinator and now a Client Services Manager. She is currently doing a degree in Business Psychology and has a special interest in understanding consumer behaviour and employee motivation. When she is not working or studying, she spends her free time baking and making jams.
Will joined the team in February after graduating from Loughborough University in 2016. He has various experience in sectors ranging from hospitality to events. As a graduate in Sport and Exercise Science he has a huge interest in sports and participates in a wide range of them. As one of our programme co-ordinators Will is always available to help.
George has joined the ProInsight team as a Programme Coordinator in July 2017 and has settled into the company with ease. He finished his degree in Advertising and Marketing in 2016 and has been involved in various roles within customer service and sales. He has a keen interest in the outdoors and loves nothing more than travelling with his mates!
Sioned has just joined Proinsight as a Programme Coordinator after coming back from a trip around South East Asia. She has recently graduated from Loughborough University with a degree in Fine Art.
Augustina joins Proinsight as a Programme Co-ordinator in June. Prior to her career with us, Augustina was an actress playing a variety of roles in Eastenders, Walk on Parts, Camelot amongst others. When she is not working, she loves spending quality time with her family and friends.
Shan joins Proinsight as a Programme Coordinator in September. She graduated with a degree in Criminology in 2016 and does volunteer work with offenders once a week. Shan enjoys working with people and has had previous experiences in customer service roles. In her free time she enjoys travelling and seeing new places as well as chilling out with her friends. She has also quit smoking for her new years resolution and is planning on rejoining the gym!
Mohammed joins the team as the Proinsight Apprentice. He has completed his apprenticeship and is now working as an Intern. He works closely with Karen ensuring everything on the platform is tip-top and is also the office social media guru. He is very interested in digital marketing and hopes to grow his interest into a career. In his spare time he enjoys watching funny videos online and also enjoys hanging out with his friends wherever they may be.
Himanshu has spent about 10 years in market research industry. He recently joined Proinsight and is excited by its rapid upswing. He is keen on learning more about marketing and photography.
Andy has recently joined our programme coordinating team, coming from the hospitality industry. As a drama graduate he has a keen interest in the theatre with a background in gritty contemporary theatre. Apparently he makes the best ham and cheese toasties you have ever had!
Iveta Webster is Financial Controller for Proinsight. Iveta loves working with numbers and thrives on the detail required in accounting. She has three children, speaks four languages and relishes a DIY project. In her spare time (if there ever was such a thing!) she enjoys getting lost in a good book and taking a stroll out with her camera.
Rosemary is passionate about writing that communicates clearly. She has spent many years writing for publication and constantly irritates herself at how she always manages to spot errors in whatever she reads. She is also passionate about healthy food, fitness and red wine, preferring yoga to jumping up and down and Malbec to Merlot.
Liz is a teacher who has taught kids from 12 to 60 years old in a variety of subjects. For the past 18 years she has been more involved in organisational change, design and leadership. She has a passion for gin, of all kinds, and the odd red wine, and she also has a soft spot for musical theatre. As Liz is always involved in many different things, this type of work can be fitted in – usually at 6am which suits her!
After founding and selling two businesses in the leisure sector, Mhairi brings her operational and product development experience to expand Proinsight’s portfolio and help the team drive growth. Sports fan and food fan in equal measure she makes full use of London’s diverse restaurant scene
Sally has worked for DC Leisure, Leisure Connection and GLL in various Research, Sales and Marketing roles. She heads up the research team, running various user, non-user and NBS research projects. When Sally isn’t running around town centres surveying leisure centre non-users she can be found watching any rugby that is on TV while looking after her two children.
Hear what our customers have to say about us
All that’s new and noteworthy from the ProInsight team
We are over the moon to start mystery shopping for Kirklees Active Leisure, measuring[…]
It came to our attention that recently one of the mystery shopping agencies might[…]
Following our successful partnership with Hartlepool Borough Council we are proud to announce a[…]
Here at Proinsight, we have the privilege of working with over 1,000 health and[…]
Proinsight have partnered with Q Data, a company who deliver digital marketing campaigns, to[…]
This January the team at Proinsight have conducted 750 mystery shops in the health[…]